Refund policy

RIRI AAVA — The Essence of Luxury

At RIRI AAVA, we take great pride in the quality and craftsmanship of every fragrance we create. This Refund & Return Policy outlines the terms under which returns, exchanges, and refunds are considered, ensuring clarity and confidence with every purchase.

1. Eligibility for Returns

Due to the personal and hygienic nature of fragrance products, we accept returns only for items that are unopened, unused, and in their original sealed packaging, unless the product is found to be defective or damaged upon arrival.
Return requests must be raised within 7 days of delivery. Requests made after this period will not be eligible for return, exchange, or refund.
Products purchased as part of a promotional offer, discounted bundle, or clearance sale are final sale and not eligible for return, unless defective.

2. Damaged or Defective Items

If your order arrives damaged, leaking, or with a manufacturing defect, please retain the original packaging and notify us within 48 hours of delivery.
To process your request, please email Hello@RiriAava.com with your order number, a brief description of the issue, and clear photographs of the product and packaging.
Upon verification, we will offer a replacement, exchange, or refund, based on product availability and your preference.

3. Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

Opened, used, or partially used fragrance bottles.
Products without original packaging, seals, or labels.
Gift cards and promotional vouchers.
Items marked as final sale at the time of purchase.

4. How to Initiate a Return

Contact our team at Hello@RiriAava.com with your order number and reason for return.
Once approved, we will share instructions for returning the item, including the return address and any applicable packaging guidelines.
Customers are responsible for return shipping costs, unless the return is due to a defective, damaged, or incorrect item received.
We recommend using a trackable shipping method, as RIRI AAVA is not responsible for items lost in transit during a return.

5. Refund Process

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
Approved refunds will be processed to your original method of payment within 7–10 business days of approval. Please note that your bank or payment provider may require additional time to reflect the refund.
Shipping charges, where applicable, are non-refundable unless the return is a result of our error.

6. Exchanges

We are happy to offer exchanges for unopened, unused products in original condition, subject to availability.
To request an exchange, please contact Hello@RiriAava.com within 7 days of delivery with your order details and preferred replacement product.

7. Cancellations

Orders may be cancelled within a limited window after placement, provided they have not yet been processed or dispatched. Please contact us as soon as possible at Hello@RiriAava.com to request a cancellation.
Once an order has been shipped, it cannot be cancelled and must instead follow our standard return process upon delivery.

8. Late or Missing Refunds

If you haven't received a refund within the stated timeframe, please first check with your bank or payment provider, as processing times may vary. If the issue persists, contact us at Hello@RiriAava.com and we will be glad to assist further.

9. Contact Us

For any questions regarding returns, exchanges, or refunds, our team is here to help:

RIRI AAVA Perfumes
SCO 45, Sector 34-A, Chandigarh, 160034, India
Email: Hello@RiriAava.com
Phone: +44 7520 602047

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM

RIRI AAVA — committed to quality, elegance, and authenticity in every drop.